What Happens When You Receive A Call?
So you're getting a phone call....that means you're up in the Round Robin. What do you do?
With Chili Piper's Concierge, you don't have to be afraid of who's on the other end. Concierge makes it super easy to help you know how to handle a call. When you receive an inbound call you will be prompted with the name of the person calling and you will be asked to press "1" to connect to the person on the other line.
Your prospect will see that we are connecting them in real time.
Once you "Press 1 to accept", that lead is yours and the prospect will see that you're giving them a call.
You will also receive an email notification with the prospect details as well as a link to Salesforce.