How to Automate Sequences for No Shows

1. Add this checkbox field in Salesforce on Contacts and Lead objects: “No show”, field name has to be “No_Show_CP”. By default it should be false.

Contact no show

2. With the Chili Piper browser extension, you can change this field to true from the meeting in Google Calendar.

guest no show salesforce event

3. Create a “No Show” field in Outreach and map it to the Salesforce field for both leads and contacts.

Map no shows

4. Start a sequence once this field changes via Outreach triggers. This sequence can have anything between 3 steps and 7 spanned over a 2 months period depending on your cycle.

Here’s an example trigger:

No show trigger in OutreachAnd a step in the “No Show” sequence.

Reschedule no show

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